Refund policy
On This Page
- ✅ Return Conditions
- ❌ What We Don't Cover
- 📦 Rejection / Denial of Parcel
- 💰 Refund Process
- 🚚 Courier Delays
- ❓ FAQ
- 📞 Contact Us
✅ Return Conditions
To qualify for a return, refund, or exchange, the product must meet the following conditions:
| Condition | Requirement |
|---|---|
| Original Condition | Unused, unwashed, undamaged, and in original packaging |
| Packaging & Accessories | All tags, labels, accessories, and invoices must be included |
| Proof of Issue | Unboxing video is mandatory for damaged, defective, or missing item claims |
| No Tampering | Product must not be altered or different from what was shipped |
❌ What We Do Not Cover
| Scenario | Policy | Status |
|---|---|---|
| Change of Mind | Returns for personal preference (color, size, style) are not accepted unless the item is unused and in original condition. Return shipping charges apply and are borne by the customer. | Partial |
| Custom/Printed Products | Once an order for a custom-printed product is placed, it cannot be canceled or returned. These items are produced to order, carry a non-recoverable production cost, and cannot be resold, due to their personalized nature. | Not Covered |
| Unreported Damages | Claims for damage or missing items reported after the 48-hour window cannot be processed. | Not Covered |
| Used or Altered Products | Products that have been used, washed, or damaged after delivery are ineligible for return. | Not Covered |
| Design-Related Issues | We do not assist with design-related issues (such as personal dissatisfaction with the design, layout, colors, or aesthetic of a product). | Not Covered |
📦 Rejection / Denial of Parcel
If you refuse to accept a parcel after it has been dispatched (without a valid reason such as visible damage at the time of delivery), the following deductions apply from your refund:
| Deduction | Amount |
|---|---|
| Shipping Charge | 2x the original shipping fee (covers forward + reverse logistics) |
| Packing & Handling Fee | 10% of the product value |
These deductions are necessary to recover logistics and packaging costs already incurred.
💰 Refund Process
Once your return is received and inspected at our facility:
- Inspection: We verify the product condition and packaging.
- Approval: We notify you via email/SMS of approval or rejection within 2 business days of receipt.
- Refund Issued: Approved refunds are processed to your original payment method within 7 business days of approval.
🚚 Courier Delays
If your delivery is delayed beyond the standard timeframe due to courier issues:
- Track your order regularly. If there are no updates for 15 days after dispatch, contact us immediately.
- We will escalate with the courier partner and resolve the issue on a case-by-case basis.
- If a shipment is undeliverable by the original courier, we will reroute it via an alternative courier. Custom-printed products will not be taken back under any circumstances.